Privacy Policy

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Effective Date:  January 1, 2025

Urban Elevation LLC ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, UrbanElevation.com (the "Website"), or otherwise interact with us. By using our Website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process various types of information, including:

• Personal Information: Contact details such as name, email address, phone number, and postal address.
• Property-Related Information: Rental application details, lease agreements, and other information related to tenants or prospective tenants.
• Vendor Information: Business contact details and payment information for vendors or service providers.
• Cookies and similar technologies: A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. We may use cookies and/or other similar technologies like web beacons to manage our website and email campaigns. We may track information about your activities at our website at any time and over time in an attempt to better serve your needs by providing you more relevant information.
• Analytics, Log Files, and Reading History: As is true of most websites, we will gather certain information automatically and store it in log files . This information may include Internet protocol (IP) addresses, browser type, operating system, and other usage information about the use of our website, including a history of the pages you view. We may combine this automatically collected log information with other information we collect about you. This is done so that we may improve the services we offer you. 

How We Use Your Information

We may use your information for a variety of purposes including, but not limited to: 

• Provide the Services You Request. We use the information we gather about you to enable your use of our services and fulfill your requests for certain products and services.  For example, to facilitate property management operations, including leasing, tenant relations, and vendor coordination.
• Communicate with you about your inquiries, lease, or service needs.
• Improve our Website and services, providing a more personalized experience.
• Email Notices, Ads & Newsletters. We will periodically send you email newsletters or promotional email about our services.
• Comply with legal obligations and protect the rights, property, or safety of Urban Elevation LLC, our users, and others.

Sharing Your Information

We may share your information with: 

• Service Providers: Third-party companies that perform services on our behalf, such as payment processing, maintenance, or Website analytics.
• Affiliates:  From time-to-time we may enter into certain affiliate agreements with other companies that are designed to serve our customers’ needs by expanding our business offerings, or provide products and services to others to assist them in servicing their customers. 
• Legal and Regulatory Entities: If required by law, we may disclose your information to comply with applicable regulations, legal processes, or government requests.
• Affiliates and Business Transfers: In connection with a potential business transaction, such as a sale, merger, or reorganization, your information may be transferred as part of the business assets.

SMS Terms and Conditions

By providing your mobile phone number, you consent to receive SMS messages from Urban Elevation LLC related to the services we provide (such as your lease and property maintenance requests). Message frequency may vary.  Standard message and data rates may apply depending on your carrier.

Opting Out: You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support: If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact us.

Your phone number will be handled in accordance with our Privacy Policy.   We do not share SMS opt-in consent with any third parties, for solicitation purposes or any other reason.  

Data Security

We implement reasonable security measures to protect your information. However, please be aware that no data transmission over the Internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as access, correction, deletion, or portability. To exercise these rights, please contact us using the information provided below.

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on the Website. Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.